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Trade Terms & Conditions

TDW Trade agreement 


Order payments on are required to be processed over Bank Transfer unless otherwise agreed on. Please contact for any questions about alternative supported payment methods. 

Orders are required to be paid in full after order placement unless otherwise agreed on. Partial payments are possible for orders with a larger total amount. Please contact for any questions about partial order payments. 

Returns & Exchanges

For selected collections only, trade orders can be returned within 15 days after being received. *Excluding Srelle & Dimo

The trade partner is fully responsible for return shipping fee and sending the items back to our warehouse. This means that the order has to be packed securely to avoid any damages during shipping. 

Items that arrived damaged in out warehouse as part of a return will not be refunded or claimed. The cost of the damaged items will be deducted from the total refund. 

Returns from private customers can not be sent back to our warehouses directly. These returns will not be accepted and will be sent back to the trade partner. The return shipping charges will be placed on the trade partner account. 

Please note that all upholstery pieces are made to order and cannot be cancelled or returned.


Delays may occur during the production or fulfillment of an order; these are often related to issues beyond our control. TDW is not liable for any problems related to such delays, and cancelation terms remain the same. 

You can contact our support at for any status updates if delays occur. 

Freight, shipping, forwarding, and handling

  1. The Customer may pick up a Trade order at a TDW warehouse once completed.
  2. The trade store offers a range of shipping options for trade orders, including but not limited to direct shipping door-to-door by a shipping service (such as FedEx, UPS, or DHL), sea freight (LCL or FCL) handled by a forwarder, air freight handled by a forwarder, and local truck delivery.
  3. Not all shipping options may be available for all orders, and the Customer should contact TDW to confirm the availability of shipping options for their specific order.
  4. By accepting the shipping options presented at checkout, the Customer agrees to the terms of this Agreement.

Order pick up 

Orders may be picked up at a TDW warehouse during regular business hours, or TDW may arrange a pickup through a forwarder upon request.

Shipping costs

TDW will provide customers with the cost of shipping services either by email or through our shipping partners. Sometimes, customers may be presented with direct shipping options by shipping services such as FedEx Freight.

Please note that automatically calculated shipping rates can be incorrect.

TDW is not responsible for incorrectly calculated shipping costs calculated by shipping services.  

TDW holds the right to cancel orders or shipping service orders due to incorrect shipping rates at any time.

If you have any questions about the shipping rates shown at checkout, please get in touch with us at

Damage claims on arrival

Should any order arrive with damage due to transportation we would need to be informed via email within 7 days of arrival with images of the packaging on each side and the item itself and any other inner packaging. Any claims after the 7 day period will not be processed.


Refunds where applicable will be sent to the paying bank account or through the original payment gateway unless otherwise discussed. Note that for a refund to be processed on a different bank account or through a different payment gateway, this should be discussed and agreed on with the TDW trade team. Please contact if you wish for a refund to be sent to a different account. 

Inventions, content, intellectual property, and other protective rights *[Referred to as “content”]


  • Images can be used by trade partners for marketing and trade activities. 
  • Images can not be shared outside of the trade partner team. 

The license in Sec. 6.1 comprises all future, as yet unknown, types of use and mainly implies the right of exploitation, publication, translation, duplication, distribution, public reproduction, storage on every kind of medium as well as processing and modification inclusive use and repetition of the thereby respectively occurring results as well as their respective exploitation, publication, translation, duplication. Distribution, public reproduction, storage on every kind of medium. A further consent of the contractor for the entire or partial exercise of the use and exploitation fights is not necessary. 

Agreement cancelations

TDW holds the right to terminate any trade agreement with a trade partner at any given moment without the requirement of notice or specific justification. 

The termination of a trade agreement means that TDW trade will suspend any trade operations that fall under the trade agreement. (Ex: trade discounts, the possibility to place trade orders, access to marketing content, …).

Our support team remains available at all times. 

Order Cancelations

All orders once payment has been received can be cancelled within 48 hours.

All cancellations must be confirmed in writing by us, and an order or product is not canceled until you receive affirmative confirmation from the team. 

Additional costs 

TDW is not responsible for additional charges that might occur during order fulfillment. This includes potential import tax, fumigation costs, destination delay charges, re-delivery charges, and all other unforeseen charges.



“Note: Some of our items are made using natural cane, which is a natural, fragile material. We don’t recommend sitting directly on natural cane, as this might break the cane; instead, we recommend using appropriate seating pads on the chair’s seating area to protect the cane. With an appropriate seating pad, the cane should last for several years. In case of a cane string breaking, it can easily be repaired with your local cane specialist. You can search for one on easily  online using the search term “Cane repair [Your location], “this usually costs anywhere between 15 and 85 USD.

Trade data: 

A trade partner can request a trade or other data that is held by TDW at any moment, as required by the EU General Data Protection Regulation (GDPR). Please contact to receive or request complete removal of all data held by TDW. 

For any other questions related to TDW trade, please contact For any legal questions or concerns, please contact


Thank you, 

The TDW Trade Team

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