How do I place an order?
To place an order:
- Sign in to your account.
- Add the products you'd like to order to the shopping cart.
- Place the order.
Payments are handled after the order is placed. You can cancel the order if needed. If an order isn't paid within 30 days, it will automatically be canceled.
When is my order confirmed?
Confirmed orders are marked as "open" on the order page, which you can find in the "My Account" section. You will receive a notification email when an order is confirmed, shipped, and delivered.
What payment methods are accepted?
We accept credit card payments through Stripe (3.5% fee), PayPal (3.5% fee), and wire transfers. For more information, please contact us.
How can I see my trade discount?
The displayed price for all items is the "Recommended Retail Price" (RRP), which does not include your trade discount.
- You can view your exact trade discount on each product page.
- The cart page will show a discounted total and the discount applied to each item.
Note: Each brand calculates its trade conditions differently, and all trade discounts are applied at the brand level.
How can I get the trade conditions for a different brand?
If you are interested in receiving trade conditions for another brand, please contact us., and we will provide you with the necessary information.
Where do I find brand content?
You can find brand resources here. You will see links to brand content for which your account has trade access.
The available content includes price lists, look-books, specification sheets, datasheets, and more. Contact us for more resources.
Do you ship to my country?
We ship worldwide except for the following countries:
- Russia
- Afghanistan
- Yemen
- Somalia
- North Korea
- Sudan
- Iran
- Libya
Can I place an order as a private individual?
No. You will need an active trade account for orders to be confirmed. If you wish to place an order as a private individual, please visit the brand websites directly.